Privacy policy
Protecting customer data and competitive intelligence is foundational to Iriscale. Learn what we collect, how we use it, and the controls available to your team.
Privacy policy
Protecting customer data and competitive intelligence is foundational to Iriscale.
Information we collect
- Account data such as name, email, company, and billing details provided during onboarding.
- Content and strategic inputs you upload into Iriscale (briefs, keyword sets, competitor notes).
- Usage telemetry that helps us understand feature adoption, performance, and error states.
How we use your information
- To deliver core platform features, personalize recommendations, and generate requested assets.
- To provide customer support, security monitoring, and product research that informs new releases.
- To send service communications such as billing receipts, maintenance notices, or roadmap insights.
How we share data
- We rely on vetted subprocessors for hosting, analytics, and support tooling. Each vendor signs confidentiality and data protection agreements.
- We may disclose limited information if required by law or to investigate abuse, but we’ll notify you unless legally prohibited.
- We do not sell customer data or allow advertising networks to train on your content.
Your controls
Data subject rights
Depending on your jurisdiction, you may exercise the following rights by contacting privacy@iriscale.com. We’ll respond within 30 days and coordinate with our subprocessors when needed.
- Access, correct, or delete personal data saved in the workspace
- Export a machine-readable copy of content you have generated inside Iriscale
- Restrict processing or object to marketing communications
- Appoint a data protection contact for enterprise contracts
Data residency & retention
Primary infrastructure runs on AWS us-east-1 with optional EU storage for enterprise accounts. Customer content is retained for 90 days after cancellation before permanent deletion, unless a longer period is requested for legal compliance.
Contact
Questions, requests, or incident reports can be sent to privacy@iriscale.com. For EU/UK users, we work with an appointed representative to ensure GDPR and UK GDPR compliance.