1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Naro Tech LLC, operating as Iriscale (“Iriscale,” “we,” “us,” or “our”), governing your access to and use of the Iriscale AI-powered B2B marketing intelligence platform at iriscale.com (the “Service”).

By creating an account or using the Service, you represent that you have the legal authority to bind yourself (and, if applicable, your organisation) to these Terms. If you do not agree, do not use the Service.

2. Description of Service

Iriscale is an AI-powered B2B SaaS marketing intelligence platform. Customers connect their website and business data, then use AI agents to generate marketing strategy recommendations, keyword research, competitor analysis, and content. The Service is provided on a subscription basis as described on our pricing page.

3. Account Registration and Security

3.1 Account Creation

You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Authorised Users

If you subscribe on behalf of an organisation, you may invite authorised users within your organisation. You are responsible for ensuring that all authorised users comply with these Terms.

3.3 Account Security

You must notify us immediately at support@iriscale.com if you become aware of any unauthorised use of your account or any other breach of security.

4. Customer Content and Data

4.1 Ownership

You retain all rights, title, and interest in the data, content, and materials you upload or input into the Service (“Customer Content”). Iriscale does not claim ownership of your Customer Content.

4.2 Licence Grant

You grant Iriscale a limited, non-exclusive, worldwide licence to process, store, and transmit your Customer Content solely for the purpose of providing and improving the Service. This licence terminates when you delete your Customer Content or close your account, subject to our data retention policy.

4.3 Customer Responsibilities

You are solely responsible for the accuracy, legality, and appropriateness of all Customer Content. You represent and warrant that you have all necessary rights and permissions to upload and process your Customer Content through the Service.

5. AI-Generated Outputs

5.1 Nature of Outputs

The Service uses artificial intelligence to generate marketing strategies, content, analysis, and recommendations (“AI Outputs”). AI Outputs are generated based on your Customer Content, your instructions, and the AI models’ training data.

5.2 Ownership of Outputs

Subject to the underlying intellectual property rights in the AI models, you own the AI Outputs generated from your Customer Content and instructions. Iriscale does not claim ownership of AI Outputs delivered to you.

5.3 Customer Responsibility for AI Outputs

You direct the AI. You are responsible for the prompts, instructions, and inputs you provide to the AI agents. You must review, verify, and approve all AI Outputs before publishing, distributing, or relying on them.

Iriscale does not guarantee accuracy. AI-generated content may contain errors, inaccuracies, or biases. Iriscale disclaims all responsibility for the accuracy, completeness, or suitability of AI Outputs for any particular purpose. The Service is a tool to assist your marketing efforts, not a substitute for professional judgment.

No liability for published content. Once you publish or distribute AI Outputs, you assume full responsibility for that content, including compliance with applicable laws, intellectual property rights, advertising standards, and industry regulations. You are responsible for any applicable AI transparency disclosures required by law in your jurisdiction when publishing AI-generated content, including obligations under the EU AI Act or similar legislation.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Generate content that is defamatory, obscene, fraudulent, or harmful.
• Attempt to reverse-engineer, decompile, or extract the underlying AI models or algorithms.
• Circumvent usage limits, security measures, or access controls.
• Transmit malware, viruses, or other harmful code.
• Use the Service to develop a competing product or service.
• Share account credentials with unauthorised third parties.
• Input data that is subject to industry-specific regulatory requirements (including protected health information under HIPAA, payment card data under PCI-DSS, or data subject to FERPA) unless separately agreed in writing. The Service is not designed or certified for processing regulated data.

We reserve the right to suspend or terminate your account for violations of this section.

7. Subscription and Payment

7.1 Plans and Pricing

The Service is offered under subscription plans as described on our pricing page. Prices are subject to change with 30 days’ notice before your next renewal.

7.2 Billing

Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.

7.3 Taxes

All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and levies, except for taxes based on Iriscale’s net income.

7.4 Late Payment

If payment is overdue, we may suspend access to the Service after providing 14 days’ written notice. Access will be restored upon receipt of full payment.

8. Term and Termination

8.1 Term

These Terms are effective from the date you first access the Service and continue for the duration of your subscription.

8.2 Termination by Customer

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial periods.

8.3 Termination by Iriscale

We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees after the grace period, or if required by law. We will provide reasonable notice where practicable.

8.4 Effect of Termination

Upon termination, your right to use the Service ceases. You may export your Customer Content during a 90-day recovery window. After this period, we will delete your data in accordance with our Privacy Policy.

9. Intellectual Property

9.1 Iriscale IP

Iriscale retains all rights, title, and interest in the Service, including its software, AI models, algorithms, user interface, documentation, and trademarks. Nothing in these Terms grants you any right to use Iriscale’s intellectual property except as expressly permitted.

9.2 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant Iriscale a perpetual, irrevocable, royalty-free licence to use and incorporate such feedback without obligation to you.

10. Confidentiality

Each party agrees to keep confidential the other party’s non-public business information, including pricing, technical details, and strategic plans. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

11. Limitation of Liability

11.1 Liability Cap

To the maximum extent permitted by applicable law, Iriscale’s total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.

11.2 Exclusion of Consequential Damages

In no event shall either party be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, regardless of the cause of action or the theory of liability, even if advised of the possibility of such damages.

11.3 Exceptions

The limitations in this section do not apply to: (a) breaches of confidentiality obligations; (b) wilful misconduct or gross negligence; © your payment obligations; or (d) liability that cannot be limited under applicable law.

12. Indemnification

12.1 Customer Indemnification

You agree to indemnify and hold harmless Iriscale and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your Customer Content; © your publication or distribution of AI Outputs; or (d) your violation of these Terms or applicable law.

12.2 Iriscale Indemnification

Iriscale agrees to indemnify and hold harmless the Customer from and against any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising from claims that the Service (excluding Customer Content and AI Outputs) infringes a third party’s intellectual property rights, provided that the Customer: (a) promptly notifies Iriscale in writing of such claim; (b) grants Iriscale sole control of the defence and settlement; and © provides reasonable cooperation at Iriscale’s expense.

If the Service becomes, or in Iriscale’s opinion is likely to become, the subject of an infringement claim, Iriscale may at its option: (i) obtain the right for the Customer to continue using the Service; (ii) modify the Service to make it non-infringing; or (iii) terminate the affected subscription and refund any prepaid fees for the unused portion.

Iriscale shall have no obligation under this section to the extent a claim arises from: (a) Customer Content or AI Outputs; (b) modifications to the Service made by or on behalf of the Customer; © use of the Service in combination with third-party products not provided by Iriscale; or (d) use of the Service in violation of these Terms.

13. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. IRISCALE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Iriscale does not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that AI Outputs will be accurate, complete, or suitable for any particular purpose.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict-of-laws principles.

14.2 Dispute Resolution

Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiation between the parties. If the dispute is not resolved within 30 days, either party may submit the dispute to the exclusive jurisdiction of the courts of Ireland.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable order forms or subscription agreements, constitute the entire agreement between you and Iriscale regarding the Service.

15.2 Amendments

We may modify these Terms from time to time. Material changes will be communicated via email or a prominent notice on the Service at least 30 days before they take effect. Your continued use after the effective date constitutes acceptance.

15.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. Iriscale may assign its rights and obligations in connection with a merger, acquisition, or sale of substantially all of its assets.

15.5 Waiver

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.

15.6 Force Majeure

Neither party shall be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, strikes, or government actions.

16. Contact

For questions about these Terms, contact us at:

Naro Tech LLC (operating as Iriscale) Email: support@iriscale.com Website: iriscale.com

Data Processing Addendum

This Data Processing Addendum (“DPA”) forms part of the Terms of Service (“Agreement”) between the customer identified in the applicable subscription (“Controller” or “Customer”) and Naro Tech LLC, operating as Iriscale (“Processor” or “Iriscale”), and applies to the extent that Iriscale processes Personal Data on behalf of the Customer in connection with the Service. This DPA is effective as of the effective date of the Agreement.

Capitalised terms not defined in this DPA have the meanings given to them in the Agreement or in Regulation (EU) 2016/679 (“GDPR”).

1. Definitions

• “Personal Data” means any information relating to an identified or identifiable natural person that is processed by Iriscale on behalf of the Customer through the Service.
• “Processing” means any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
• “Sub-Processor” means any third party engaged by Iriscale to process Personal Data on behalf of the Customer.
• “Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data.

2. Scope and Roles

2.1 Roles

The Customer is the Data Controller. Iriscale is the Data Processor. Iriscale processes Personal Data solely on behalf of and in accordance with the documented instructions of the Customer.

2.2 Subject Matter and Duration

Iriscale processes Personal Data for the purpose of providing the AI-powered B2B marketing intelligence Service described in the Agreement. Processing continues for the duration of the Customer’s subscription and for such additional period as required to fulfil data retention and deletion obligations under Section 7 of this DPA.

2.3 Nature and Purpose of Processing

Processing includes: storing account information for authorised platform users; transmitting portions of Customer Content to AI model providers for marketing strategy, content generation, keyword research, and competitor analysis; delivering transactional email notifications; and processing usage analytics to operate and improve the Service.

2.4 Types of Personal Data

• Account information: names and email addresses of authorised platform users
• Usage data: IP addresses, device identifiers, session information, and interaction patterns
• Customer Content: to the extent it contains Personal Data uploaded or input by the Customer

2.5 Categories of Data Subjects

• Authorised users within the Customer’s organisation
• Website visitors, to the extent captured by analytics integrations connected by the Customer

3. Customer Obligations

The Customer is responsible for ensuring that its use of the Service and its instructions to Iriscale comply with applicable data protection laws. The Customer warrants that it has obtained all necessary consents and has a lawful basis for transferring Personal Data to Iriscale for processing.

4. Iriscale Obligations

Iriscale shall:

• Process Personal Data only on documented instructions from the Customer, unless required to do so by applicable law, in which case Iriscale shall notify the Customer before processing (unless prohibited by law).
• Ensure that persons authorised to process Personal Data are bound by appropriate confidentiality obligations.
• Implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, as described in Section 9 of the Privacy Policy.
• Assist the Customer, at the Customer’s cost, in responding to requests from data subjects exercising their rights under GDPR (access, rectification, erasure, restriction, portability, and objection).
• Assist the Customer in ensuring compliance with obligations under GDPR Articles 32 to 36 (security, breach notification, data protection impact assessments, and prior consultation), taking into account the nature of processing and the information available to Iriscale.
• At the Customer’s choice, delete or return all Personal Data upon termination of the Agreement, subject to the data retention provisions in the Privacy Policy. The Customer has a 90-day recovery window following termination to export data. After this period, Personal Data is purged within 30 days.

5. Sub-Processors

5.1 General Authorisation

The Customer provides general authorisation for Iriscale to engage Sub-Processors to process Personal Data on the Customer’s behalf. A current list of Sub-Processors is set out in Schedule 1 of this DPA.

5.2 Notification of Changes

Iriscale shall notify the Customer at least 30 days in advance of engaging any new Sub-Processor that processes Personal Data. Notification will be sent to the email address associated with the Customer’s account. If the Customer objects to a new Sub-Processor on reasonable data protection grounds, Iriscale will use commercially reasonable efforts to provide the Customer with an alternative or to address the objection. If no resolution is reached within 30 days, the Customer may terminate the affected Service by providing written notice.

5.3 Sub-Processor Obligations

Iriscale shall ensure that each Sub-Processor is bound by data protection obligations no less protective than those set out in this DPA, including obligations regarding confidentiality, security measures, and restrictions on processing. Iriscale remains liable for the acts and omissions of its Sub-Processors.

6. International Data Transfers

To the extent that Personal Data is transferred outside the European Economic Area, the United Kingdom, or Switzerland, Iriscale shall ensure that appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) as approved by the European Commission (Commission Implementing Decision (EU) 2021/914), or
• Other legally recognised transfer mechanisms under applicable data protection law.

Where SCCs apply, they are hereby incorporated by reference into this DPA. The Customer acts as the data exporter and Iriscale acts as the data importer under Module Two (Controller to Processor).

7. Data Retention and Deletion

Iriscale retains Personal Data in accordance with the data retention provisions set out in Section 7 of the Privacy Policy. Upon termination of the Agreement, the Customer may export their data during the 90-day recovery window. Following this period, Iriscale will delete all Personal Data within 30 days, except where retention is required by applicable law (e.g., financial records retained for 7 years for tax compliance).

8. Data Breach Notification

In the event of a Data Breach affecting Personal Data processed on behalf of the Customer, Iriscale shall:

• Notify the Customer without undue delay and in any event within 72 hours of becoming aware of the breach.
• Provide the Customer with sufficient information to enable the Customer to meet its obligations under GDPR Article 33, including: the nature of the breach, the categories and approximate number of data subjects affected, the likely consequences, and the measures taken or proposed to address the breach.
• Cooperate with the Customer and take reasonable steps to assist in the investigation, mitigation, and remediation of the breach.

Notification of a Data Breach shall be delivered to the email address associated with the Customer’s account.

9. Audit Rights

The Customer (or an independent third-party auditor appointed by the Customer) may, upon 30 days’ written notice and no more than once per year, audit Iriscale’s compliance with this DPA. Audits shall be conducted during normal business hours and shall not unreasonably interfere with Iriscale’s operations.

As an alternative to an on-site audit, Iriscale may provide the Customer with:

• A copy of its most recent security assessment or certification (e.g., SOC 2 report, when available), or
• Written responses to a reasonable security questionnaire provided by the Customer.

The Customer shall bear the costs of any audit, unless the audit reveals a material breach of this DPA by Iriscale.

10. Limitation of Liability

Each party’s liability under this DPA is subject to the limitations of liability set out in Section 11 of the Agreement.

11. Term and Termination

This DPA takes effect on the date the Customer first accesses the Service and remains in effect for as long as Iriscale processes Personal Data on behalf of the Customer. The provisions of this DPA that by their nature should survive termination (including Sections 4, 7, 8, and 9) shall survive.

12. Conflict

In the event of a conflict between this DPA and the Agreement, this DPA shall prevail with respect to the processing of Personal Data.

Schedule 1 — Sub-Processor List

Last Updated: April 12, 2026

The following Sub-Processors are authorised to process Personal Data on behalf of the Customer in connection with the Service. Iriscale will notify customers at least 30 days in advance of engaging any new Sub-Processor, in accordance with Section 5.2 of this DPA.

Cloud Infrastructure

Payment Processing

AI Model Providers

The Service uses a combination of proprietary models and third-party AI model providers. Where a task requires a third-party model, only the minimum data necessary is transmitted. Agreements with each provider prohibit use of customer data for model training.

Analytics

Communications

CRM

Change Log