Terms of service
These terms govern your access and use of Iriscale’s marketing intelligence platform. If you have questions or need custom clauses, our team can help.
Terms of service
These terms govern your access and use of Iriscale.
Key definitions
“Iriscale”, “we”, and “our” refer to Iriscale Inc., its affiliates, and contractors working on the platform. “Customer”, “you”, and “your” refer to the organization or individual accepting these terms.
“Services” means the Iriscale application, APIs, documentation, and related support. “Content” means any data, files, or instructions you upload, including marketing briefs, keywords, and generated outputs.
Account & acceptable use
You must provide accurate company information when creating an account and keep credentials secure. We reserve the right to suspend access if we identify activity that jeopardizes platform stability or violates applicable laws.
Iriscale cannot be used to generate or distribute malicious, deceptive, or infringing content. Automated scraping, benchmarking, or resale of the platform without written permission is prohibited.
Platform access & updates
Iriscale is delivered as a hosted software service. We may roll out new features or retire legacy endpoints with reasonable notice. Service interruptions for scheduled maintenance will be communicated in advance whenever possible.
Customer data remains your property. We process information solely to power Iriscale workflows and improve product performance, following the obligations described in our Privacy Policy and Data Processing Addendum when applicable.
Billing & cancellations
Subscriptions renew automatically each billing cycle unless cancelled from the dashboard or through a written request. Fees are non-refundable once a cycle begins, except where required by local law.
If payment is unsuccessful, we will notify the billing contact and may pause access after seven days. Reinstatement requires settling outstanding invoices.
Customer responsibilities
You are responsible for the accuracy of the data you feed into Iriscale, ensuring you have the right to use that data, and configuring user permissions inside your workspace.
You must promptly notify us of any unauthorized access or security concerns so we can help you mitigate the issue.
Support & service levels
All plans include in-app chat and email support during standard business hours (Monday–Friday, 9am–6pm Pacific). Enterprise contracts include a dedicated Customer Strategy Partner and quarterly roadmap reviews.
For critical incidents impacting availability, we provide status updates via status.iriscale.com and target a four-hour initial response time.
Intellectual property & feedback
Iriscale retains ownership of all platform software, designs, and know-how. You own the content you supply to the platform and may download generated outputs for continued use.
If you choose to share suggestions or feature ideas, you grant us a royalty-free license to use that feedback to improve the product without restriction.
Confidentiality
Both parties agree to protect non-public information disclosed in the course of using the services. We implement technical and organizational safeguards aligned with industry best practices.
Confidentiality obligations survive termination for three years, except for trade secrets which remain protected until they enter the public domain.
Governing law & disputes
These terms are governed by the laws of the State of Delaware, excluding conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any disputes will be resolved in the state or federal courts located in San Francisco County, California. Both parties consent to personal jurisdiction and waive jury trials to the fullest extent permitted by law.
Questions or custom terms?
Reach out to legal@iriscale.com for security questionnaires, data processing addenda, or bespoke enterprise clauses. We aim to reply within two business days.